Loblaw Companies
Enterprise Transformation | Change Communications | Employee Engagement
Context
Loblaw was undertaking a major SAP transformation affecting an organisation of more than 15,000 employees. Large technology transformations affect more than systems. They change how people work, how teams coordinate and how employees understand the changes taking place around them.
The challenge
Employees needed to understand a complex technology transformation, its implications for their work and the changes taking place across the business.
My contribution
I partnered with technology and business executives to translate complex transformation priorities into clear employee communications and consistent leadership messaging. I developed change communication plans, leadership presentations and messaging aligned with transformation milestones. I also worked across technology, HR and business teams to address communication gaps and strengthen stakeholder alignment.
The outcome
The change communications programme was associated with a 70% improvement in user satisfaction and an 80% increase in stakeholder engagement, supporting a more informed and engaged workforce throughout the transformation.
